Returns & Refunds Policy
At The Complete Basketcase, we take pride in the quality of our gourmet food hampers and aim for complete satisfaction with every delivery. If your order arrives damaged or contains incorrect items, please contact our team within 48 hours to arrange a replacement or refund.
Contact Support
Email our customer service team with your order number and photos of the damaged or incorrect food items within 48 hours of delivery.
Assessment
Our team will review your request and the provided images to ensure it meets our quality guarantee standards for perishable goods.
Return Authorization
If a return is required, we will provide you with a return authorization number and instructions for the courier collection of the basket.
Refund or Replacement
Once approved, we will either ship a fresh replacement basket immediately or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing